This afternoon while deploying the Symantec Virtual Appliance for vShield for a customer I ran into an issue after the initial deployment where the appliance could not connect to the configured network in the configuration file.
For whatever reason, the appliance is configured for the default route of the private vmservice-vshield-pg network instead of the specified Network in the config file.
In order to get the appliance talking correctly to the Symantec Endpoint Protection Manager I had to remove the gateway for ETH1.
Login to the console of the appliance with the username admin and the password you specified during deployment.
Then run “sudo su -” enter your admin password again and now you’re root.
Edit the eth1 config by typing the following command. “vi /etc/sysconfig/network-scripts/ifcfg-eth1”
Cursor down to the “GATEWAY=169.254.1.1” and press your D key, and then D key again.
Write out the file by pressing the following keys in order… (not the parentheses) “: w q ENTER”
Now it’s time to restart the networking service… enter the following command “service network restart”
Attempt to ping your Symantec Endpoint Protection Manager IP now and if you get a reply you’re all good.
This is only going to be an issue in the event that your SEP SVA is on a different network than your SEP Manager Server.
Let me know if this worked or didn’t for you, and I’ll be happy to research a little more.